Enhancing Hospitality Through Premium Design
Our Return Policy
Because our products are meticulously handcrafted and customized specifically for your brand, we do not accept returns or offer refunds once a project has been approved and production has begun. Our commitment is to ensure your complete satisfaction with the design and quality before we start manufacturing.
To guarantee you'll love your custom products, we follow a rigorous, collaborative process:
- Free Consultation & Estimate: We begin with a detailed consultation to understand your vision and provide a clear project estimate.
- Prototype & Approval: Before we begin full production, you will receive a prototype or virtual sample for your review and final approval. This is your opportunity to confirm that every detail meets your expectations.
Once you provide final approval, the order is considered firm and cannot be canceled or refunded.
Damaged or Defective Items
In the rare event that your order arrives damaged or contains a manufacturing defect, please contact us immediately. We will work with you to find a solution, which may include a replacement of the damaged item.
We are dedicated to delivering products of the highest quality and value. If you have any questions about this policy, please don't hesitate to reach out to our team.
Contact Us:
Contact us today to discuss your individual needs and explore the endless possibilities we offer.